Contact Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or want to flag a new site for us to look at? This page explains how to reach Non Gamstop Casinos and what kind of enquiries we're able to help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busy periods when new casinos not on GamStop are launching and our review queue is longer than usual.
When you write in, it helps to include the name of the operator you're asking about, a brief description of the issue, and any screenshots if relevant. This lets us look into things properly rather than going back and forth on the basics.
What we can help with
- Corrections or updates to information on a specific brand's review, including bonus terms that have changed
- Suggestions for casino sites not on GamStop that you think deserve a look
- General questions about how we assess and rank operators such as Betmica, Kikibet or Betninja
- Feedback on your own experience with a listed site, positive or negative — this genuinely shapes future updates
- Questions about payment methods, game selection or how welcome offers work in practice
What we can't do
We're an independent review site, not a casino operator, so there are limits to what we can resolve directly:
- We can't process withdrawals, resolve account disputes or access your player account with any brand
- We can't override a casino's own terms and conditions or force a payout decision
- We don't offer financial, legal or gambling-harm counselling — if you need support around your play, our Responsible Gambling page has more on where to find that
If your enquiry is about a specific transaction or account issue, your first point of contact should always be the casino's own customer support team, since they hold the account details and payment history that we don't have access to.
Before you write in about a specific casino
A quick check of a few things can often save you a reply and get you an answer faster:
- Re-read the offer terms on the operator's own site — welcome bonuses like Betmica's 570% package or Kikibet's 300 free spins carry wagering requirements, minimum deposits and expiry windows that vary by brand
- Check our full Non GamStop Casinos 2026 guide for the latest write-up on that operator, as details are refreshed when we spot changes
- Confirm you're over 18 and eligible to play, since none of the sites we cover accept underage players
A note on how we're funded
Non Gamstop Casinos may earn a commission when readers sign up to a casino through links on this site. This doesn't influence how brands are ranked or reviewed — our ratings are based on the same research process regardless of any commercial relationship. You can read more about our approach and the team behind the site on our About Us page, or check the small print in our Terms and Conditions.
Reporting an error
We try to keep every review current, but bonus terms, licensing details and payment options at casinos not on GamStop can change without notice. If you spot something on the site that looks out of date or incorrect, tell us specifically what's wrong and where you saw it — a link or a screenshot makes it much easier for us to fix quickly.